Privacy Policy

Last updated: April 2025

At aum alchemy, we care deeply about your privacy and are committed to protecting the personal data you share with us. This policy outlines how we collect, use, and protect your information when you visit our website or purchase our products.

Who We Are

If you have any questions about privacy please contact us at hello@aumalchemy.co.uk.

What Personal Data We Collect

We may collect the following information when you interact with us:

  • Your name, email address, and contact details

  • Billing and shipping addresses

  • Payment information (processed securely via third-party gateways)

  • Purchase history

  • IP address, browser type, and device information

  • Any personal data you provide when contacting us directly

We only collect the data we need to serve you better and fulfill our services.

How We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Send order confirmations and updates

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only if you’ve opted in)

  • Comply with legal obligations

We will never sell your data.

Marketing Communications

With your permission, we may send you emails about new product launches, exclusive events, or updates from aum alchemy. You can unsubscribe at any time by clicking the link at the bottom of our emails or contacting us at hello@aumalchemy.co.uk.

Sharing Your Information

We may share your information with trusted third-party service providers who help us run our business, including:

  • Payment processors

  • Shipping providers

  • Email marketing platforms

  • Web analytics tools

All third parties are required to maintain the confidentiality of your information and only use it to perform necessary services.

Data Storage and Security

Your personal data is stored securely. We take reasonable precautions and follow industry best practices to make sure your information is not lost, misused, accessed, disclosed, altered, or destroyed.

If you make a payment, your credit card information is encrypted and processed via secure SSL technology through our payment gateway partners.

Your Rights

Under UK and EU data protection laws, you have the right to:

  • Access your personal data

  • Correct any inaccuracies

  • Request deletion of your data

  • Object to processing

  • Withdraw consent

To exercise any of these rights, please contact us at hello@aumalchemy.co.uk.

Cookies

We use cookies to ensure a smooth user experience and gather analytics on website performance. You can disable cookies via your browser settings if you prefer not to share this data.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies separately.

Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our site signifies your acceptance of these changes.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

hello@aumalchemy.co.uk